2005—present · career and project timeline
My route into technology started in operations, not a computer lab. That perspective still shapes how I lead: begin with the people doing the work, understand the real constraint, and build from there.
01
Overlapping bands show the real relationships: direct employment at PSC; enterprise and nonprofit projects delivered later through Empath Design; and founder work alongside both.
Today: Empath Design is the umbrella for two complementary delivery channels—enterprise work through New Peak Solutions and nonprofit work through threshold.world—alongside founder leadership at Harbor Hub.
02
Each chapter added a different kind of judgment: operational, managerial, architectural, consultative, and entrepreneurial.
Scientific Games · Senior Manager, Product Support
I moved from manufacturing and quality assurance into a call center, where small Excel and Visual Basic tools became a way to make work easier. As manager, I led a 24/7 operation covering technical support, field dispatch, and customer service while continuing to build internal software.
Scientific Games · Senior Manager, Custom Development
What began as solving problems between other responsibilities became a formal move into IT. I managed a team of four to six developers building internal applications in the Microsoft .NET ecosystem and connecting practical interfaces to enterprise systems including Oracle and SAP.
Scientific Games became Light & Wonder after my departure.
PSC · full-time consultant
I moved into full-time consulting, pairing hands-on delivery with an operator’s understanding of adoption and support. The work progressed from SharePoint and .NET solutions into mobile products, full-stack architecture, and delivery leadership.
PSC was later acquired by Netrix Global.
Empath Design · founder and principal consultant
I founded Empath Design as a human-centered consulting studio. It has grown beyond my individual work into a small multidisciplinary team: I have recruited and hired people with varied backgrounds, matched their strengths to real client needs, and supported them as consultants, developers, trainers, analysts, and project leaders.
New Peak Solutions · enterprise channel
threshold.world · nonprofit channel
Dynamics 365, Power Platform, Power Pages, grants, case management, fundraising, constituent engagement, events, and marketing operations.
Harbor Hub · founder
Opened in early 2026, Harbor Hub gives Kenosha’s freelancers, remote workers, entrepreneurs, and growing teams a professional place to work and connect. My role spans the full business: concept, space, launch, member experience, digital journeys, operations, partnerships, and community programming.
03
The tools keep changing. The pattern does not: learn what the work requires, then choose the technology that serves it.
1990s-2005
Creative tools and small automations turned curiosity into a way of working.
2005-2014
Desktop applications grew into connected, multi-tier business systems.
2014-2021
Collaboration platforms and custom interfaces supported complex enterprise work.
2017-2021
Public products expanded the architecture beyond the enterprise desktop.
2021-present
CRM and low-code platforms brought process, data, and experience together.
Now
Modern tools accelerate delivery while human judgment stays central.
04
I understand how systems are supported, how teams build them, how clients adopt them, and how people grow into unfamiliar roles. My career is a pattern of noticing potential—in a process, a person, or a place—and creating the conditions for it to become useful.